Privacy Policy

Friendly Fieldhouse (hereinafter referred to as "we", "us", or "our") operates the guide for individual tax refunds in Victoria, British Columbia. We are committed to protecting your personal information and your right to privacy. This Policy outlines how we collect, use, and safeguard data in accordance with Canadian federal and provincial laws.

As we operate in Victoria, BC, we are governed by the Personal Information Protection Act (PIPA) of British Columbia and, where applicable, the federal Personal Information Protection and Electronic Documents Act (PIPEDA). For users accessing our site from the European Economic Area (EEA), we also adhere to the General Data Protection Regulation (GDPR).

The Data Controller is Friendly Fieldhouse. You may contact our Privacy Officer at 1521 Church Ave, Victoria, BC V8P 2H1.

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about tax refunds or our services. The data we collect includes:

• Identity Data: Name, surname, and professional status.
• Contact Data: Email address, telephone number, and mailing address.
• Technical Data: IP address, browser type, device information, and operating system.
• Usage Data: Information about how you use our website, pages viewed, and links clicked.
• Cookie Data: We use cookies and similar tracking technologies to track activity on our service.

Under PIPA and GDPR, we must have a legal basis to process your personal data. We process your information for the following reasons:

• Consent: You have given clear consent for us to process your personal data for a specific purpose (e.g., subscribing to our tax newsletter).
• Performance of a Contract: Processing is necessary for a contract we have with you regarding tax consultation or guide access.
• Legitimate Interests: To improve our site functionality, ensure network security, and analyze user trends to provide better tax refund advice.
• Legal Obligation: To comply with Canadian tax laws or regulatory requirements in British Columbia.

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

Friendly Fieldhouse does not sell or rent your personal data to third parties. We may share your data with:

• Service Providers: Third-party vendors who perform services for us (e.g., email hosting, website analytics).
• Legal Compliance: Government authorities or the Canada Revenue Agency (CRA) if required by law or to protect our rights.
• Business Transfers: In connection with any merger, sale of company assets, or acquisition.

As we are based in Victoria, BC, your data is primarily processed in Canada. However, some service providers may be located outside of Canada. In such cases, we ensure standard contractual clauses are in place to protect your privacy.

Depending on your location, you have certain rights regarding your personal data:

• Access: The right to request copies of your personal data.
• Rectification: The right to request that we correct any information you believe is inaccurate.
• Erasure: The right to request that we erase your personal data, under certain conditions.
• Restrict Processing: The right to request that we restrict the processing of your personal data.
• Data Portability: The right to request that we transfer the data that we have collected to another organization.
• Withdrawal of Consent: If we rely on your consent, you can withdraw it at any time.

To exercise these rights, please contact us via the details provided below. We will respond to your request within 30 days as per PIPA requirements.

If you have questions or comments about this policy, or wish to file a complaint regarding our data practices in Victoria, you may contact us at:

If you are not satisfied with our response, you have the right to complain to the Office of the Information and Privacy Commissioner for British Columbia (OIPC).